Quick Guide to Successful Software Patches

When we think of global IT outages, ransomware and malicious hackers usually come to mind. Last week the world experienced what could be the single biggest bout of downtime that has ever happened. It even halted airline operations and caused patients to miss out on urgent health services. This shut down resulted in damages to the tune of well over $5.4 Billion USD, according to the latest news reports.

While there is a lot of speculation about who’s fault it was, it’s clear that the root cause of such chaos was down to one single faulty patch update that prevented Windows from booting up. As the blame game goes on between CrowdStrike and Microsoft, one thing is clear – there’s a right way and a not so right way to deploy a software patch update. This blog offers a quick overview of how to thoroughly test software patches to avoid business disruptions.

Understanding Software Patches

Patches, Defined

A software patch is like a little magic fix that updates, improves, or fixes a computer program. These patches can fix security holes, make things run smoother, or even add exciting new features. They usually come from the software creators and can be applied by you or automatically by the software. Patches act as shields for security, enhance reliability by fixing bugs, ensure compliance with industry rules, and maintain compatibility with evolving technology, making them essential for a safe, efficient, and up-to-date software experience.

Types of Patches

Security Updates: Think of these as your software’s bodyguards. They close any security gaps that bad guys could sneak through. Security patches are super important for keeping your data safe and sound.

Bug Fixes: These patches are like exterminators for those pesky bugs that make your software act weird. Bug fixes ensure everything runs smoothly and just the way it’s supposed to.

Feature Updates: These add new features or enhance existing ones, making your software more awesome and user-friendly. They can also boost performance.

Hotfixes: Hotfixes are quick patches that fix critical issues on the fly, ensuring your system keeps running without a hitch.

Service Packs: Service packs gather a bunch of patches, updates, and new features into one neat package. They’re perfect for keeping everything up to date in one go.

7 Steps to Successfully Test a Software Patch

1. Develop a Testing Plan

  • Identify the scope of the patch
  • Determine the systems and applications affected

2. Set Up a Testing Environment

  • Use a staging environment that mirrors the production environment
  • Ensure all relevant configurations and integrations are included

3. Perform Initial Tests

  • Conduct basic functionality tests to ensure the patch installs correctly
  • Verify that the patch addresses the specific issues it was designed to fix

4. Run Regression Tests

  • Ensure existing functionalities are not broken by the new patch
  • Test critical workflows and use cases

5. Conduct Stress and Performance Testing

  • Assess the patch’s impact on system performance
  • Test under various loads and conditions

6. User Acceptance Testing (UAT)

  • Involve end-users to validate the patch in real-world scenarios
  • Collect feedback and make necessary adjustments

7. Review and Document Findings

  • Document any issues encountered and resolved during testing
  • Prepare a comprehensive report for stakeholders

Patch Management Best Practices

  • Stay Informed: Keep up with updates from your software vendors.
  • Prioritize Patches: Focus on critical security patches and bug fixes first.
  • Test Thoroughly: Test patches in a controlled environment before full deployment.
  • Schedule Regular Updates: Maintain a consistent schedule for patch testing and deployment.
  • Monitor and Review: After applying patches, monitor your system and regularly review your patch management process.
  • Keeping a detailed inventory of all systems and software
  • Continuous monitoring and feedback loops
  • Training and awareness for IT staff and users

Connect with a HostedBizz IT Provider

Be proactive with patch management to prevent minor bugs from becoming major issues. Regular testing and timely application of patches ensure a smooth and secure operating environment, saving you time and resources.

HostedBizz’s extensive network of managed service providers (MSPs) is essential for busy organizations looking to effectively manage their patch updates and address any questions about their current IT management strategies. As Canada’s fastest-growing Cloud Service Provider, HostedBizz ensures your data is protected and your systems run smoothly. Trust in HostedBizz and its dedicated MSPs to keep your software secure, up-to-date, and optimized for peak performance. Book a call with us!

About Shannon Peck

Hello! I'm Shannon. Nice to meet you. If you're already a HostedBizz partner, we've likely worked together creating custom collateral, or building lead generation campaigns.

I have been working in the tech marketing industry for well over 15 years, and love helping small and medium businesses reach their full sales potential.

To learn more about how I can help you grow your cloud-based offerings, sign on as a HostedBizz partner, and ask to speak with me! If you're already a partner, feel free to reach out. I'm looking forward to chatting!

- Shannon