Frequently Asked Questions

Below is a list of frequently asked questions from our users that we believe will assist with some inquiries.

What is a private IP Allocation? ... read more

A private IP allocation is a group of IP addresses that are not publicly routable. This allows clients to deploy servers that are entirely off the public internet. They can communicate with other VM’s in the same account that also have private IP address assigned to them.

Clients may opt to install and configure a Firewall/NAT device that can take further advantage of these IP allocations.

There is no charge for traffic passed on a private IP subnet. 

When will my new VM be ready?... read more

The deployment time of newly orders VM’s will vary slightly depending on the OS you have requested. Each VM is deployed from template in our provisioning system and automatically configured to client requirements on demand. This adds a small delay for the deployment/customization to take place.

New Windows VM’s should be online in less than 15 minutes.

New Linux VM’s should be online in less than 5 minutes.

New clients may be subject to account verification before the order is released.

Where can I find my VM information and access credentials?... read more

Once a Cloud Server has been completely setup, a message is sent to the email address associated with the account. This email will contain the default username/password as well as the details required to access the server.

You can also find default username/password in the Cloud Server portal in the actions drop down menu on each respective VM, also included is the assigned IP address(es) and server resource summary.

Why are usable IPs less than my IP allocation size?... read more

HostedBizz implements networking in an extremely secure manner. Each client is allocated a dedicated virtual network (VLAN). This prevents clients’ VMs from intercepting unauthorized network communications.

This security enhanced deployment requires all client IP addresses to be independently allocated. Each IP allocation requires 3 addresses for the network infrastructure. On a 4 IP allocation this leaves only a single address usable for a VM. The same rule applies to larger IP allocations, for example, a 16 IP allocation would yield 13 clients usable addresses.

Why is my copy of Windows not activated?... read more

After a VM is deployed it goes through the process of re-arming itself. This brings the system back to a clean state. Part of this process forces Windows to be activated again. Client VMs have valid license data installed and will automatically activate within 3 days after deployment.

Please contact us if you have a HostedBizz server that is over 3 days old and still requires activation.

Why is my eth0device missing after cloning my Linux VM?... read more

When you clone a VMware virtual machine, the new virtual machines network interface gets a new MAC address, but many Linux distributions cache the old MAC address in a configuration file.

In some Linux distributions the file where it is held is:

Ubuntu: /etc/udev/rules.d/70-persistebt-net.rules

Debian:  etc/udev/rules.d/z25_persistent-net.rules

After cloning it will contain a reference to the old network interface as eth0.

The easiest way to fix this problem is to simply delete the file and then Linux will regenerate it properly the next time it boots up.

#bash: rm/etc/udev/rules.d/70-persistent-net.rules

After deleting the file you need to re-boot. After re-booting, ifconfig should show eth0 and everything should just work.

If you are feeling less adventurous, you can rename the file to *.old so that you can restore it if something does not work.

#bash: mv/etc/udev/rules.d/70-persistent-net.rules /etc/udev/rules.d/70-persistent-net.rules.old

You can also edit the file to remove the old reference to eth0 and rename the new eth1 reference to eth0

The relevant filename is slightly different in other Linux distributions.

Compatible Operating Systems... read more

Just like a physical computer, a virtual machine hosts its own guest operating system and applications and has all the components found in a physical computer (motherboard, VGA card, network card controller, etc). As a result, virtual machines are completely compatible with all standard x85 and x64 operating systems, applications and device drivers. You can use a virtual machine to run all the same software that you would on a physical x86 or x64 computer.

How does virtualization work?... read more

The virtualization platform is built on a business ready architecture. We use software to transform or virtualize the hardware resources of an x86 based computer – including the CPU, RAM, hard disk and network controller – to create a fully functional virtual machine that can run its own operating system and applications just like a real computer. Each virtual machine contains a complete system, eliminating potential conflicts.

VMware virtualization works by inserting a thin layer of software directly on the computer hardware. This software contains a virtual machine monitor or hypervisor that allocates hardware resources dynamically and transparently. Multiple operating systems run concurrently on a single physical computer and share hardware resources with each other. By encapsulating an entire machine, including CPU, memory, operating system and network devices a virtual machine is completely compatible with all standard x86 operating systems, applications and device drivers. You can safely run several operating systems and applications at the same time on a single computer, with each having access to the resources when it needs them.

How do Clones work?... read more

A cloned VM is an exact point-in-time copy of a specified VM.

When a clone is taking place the both the source and destination VM will remain offline. Both the source and destination will automatically be started upon completion of the job.

Once a clone has been created, the network configuration must be completed by the client using the virtual console.

Clones are completely independent from their source VM. They can safely be modified or deleted without worry of affecting the original server.

If an IP address is assigned in the control panel does it assign it in my VM?... read more

At this time, we don’t have any integration with the configuration inside client VMs. The IP address assignment is for tracking what IP addresses are used and available. This will allow clients to pick which IP a new VM will be deployed with.

With the addition of the private IP allocations in the control panel, clients can now also have VMs directly deployed with a private IP address. Private IP addresses are not routable and will only function on VMs in the same account.

How can I download my VM?... read more

HostedBizz offers the service of exporting your VMs hosted with us. The exported VM will be made privately available to you for 7 days. To ensure the best possible data consistency the VM will be powered off during the export process.

We currently do not offer this service on more than a per incident basis. Each request is subject to a $50 service charge. This charge covers up to 150GB with each subsequent 50GB billed at $5/50GB.

How does storage-only billing work?... read more

At HostedBizz, your cloud server is automatically converted to storage only billing while they are powered off. This will be reflected even if you manually shutdown your server outside of the client control panel. When a powered-off HostedBizz cloud server is turned on, all data will persist and it will be restored with the identical reservations and network configuration as it was before shutdown.

What Our Customers are Saying

Our server environment changes almost daily as we power down, power up and scale compute resources to meet rigorous release criteria and timelines. Optimizing this aspect of our business operations was part of what drove us to evaluate Cloud. The second part is strategic. Once the business is running on the Cloud, ZIM will leverage Cloud to make software tools available to customers as a PaaS. This is the end game.

— Celso Bressan – Manager of R&D - ZIM

The solution from HostedBizz gives us more control over our server infrastructure than we expected. We can flex our computing resources up and down based on the demand that we see from our customers

— Josh Garellek – CEO Arctic Empire

4Té were using a tape backup which was a very cumbersome methodology for all of our critical data. HostedBizz were able to replace this whole process with an automated worry-free backup process into their secure Canadian cloud infrastructure

— Tammy Green - Systems Manager 4Té Inc

Bold Radius is a custom software development, training and consulting firm. Bold Radius needed bullet proof elastic computing. We needed the ability to spin up and tear down servers and to dynamically change server resources on the fly. Hostedbizz delivers this to us and our clients and we can control all of our services through their simple to use portal.

— Mike Kelland - President & CEO, Bold Radius

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